1. 7-Days Money Back Guarantee
We are dedicated to providing stable premium service. If you encounter any technical issues or server downtime that our support team cannot resolve within 7 days of your purchase, we will issue a full refund immediately.
2. Non-Refundable Situations
Refund requests will not be approved under the following conditions:
- Your internet connection speed is insufficient to handle streams (less than 25 Mbps).
- Your account has been suspended due to multi-device usage violations (using more connections than purchased simultaneously).
- Change of mind after the 7-day guarantee window has expired.
3. How to Request a Refund
To request a refund, please contact our support team directly on WhatsApp or via email, providing your transaction receipt and activation key details. Our billing desk reviews requests and processes approved refunds within 24 to 48 hours.